Please contact our office at 218-837-5151 for more information on how to sign up for SmartHub. or visit www.wcta.net and choose Payments and Payment Options from the top left of the website. You can also download the app on your mobile device.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report problems.
The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
The Apps allow you to find and get directions to office locations and payment drop boxes using the map feature on your device.
Our Apps are supported on the following platforms:
IOS 5.1 and above (iPhone and/or iPad)
Android 2.2 and above (Smartphones or tablets)
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Simply look for our name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
No. Our App is free to download and install.
There was a problem in iOS’s java script engine that was introduced with iOS 6. NISC’s development team is working on a resolution around this issue.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
The information you see in the App and in the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
On the App, tap the Map and you will see all the office and payment locations available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
1280 x 1024
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
There are no signup costs or subscription fees for using SmartHub.
Yes. The SmartHub website is a secure website.
Verify your account number and the Last name/Business Name that is on your bill.
IMPORTANT NOTICE: It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.
Your password is case sensitive. You need to use the same password as when the account was set up. If you cannot remember the password you click on the “Can’t access your account?” link from the login page to reset the forgotten password.
Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.
The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
It’s easy to change. First, log in using your current email address. On the “My Profile” tab there is an option to “Update My Email Address or Password”. Use this email address the next time you login.
Yes, you can always use SmartHub as a way to view your bills, check your payments, report troubles, request account changes, etc…. You do not have to pay via SmartHub to view information.
To cancel a payment, you will need to contact our office. Payments CAN NOT be cancelled if it has already been sent to the bank for processing.
During business hours, 8:00 a.m. to 4:30 p.m., Monday through Friday, contact Customer Service at 218-837-5151. You may also email your questions. Describe the situation completely and include your name, address, account number, and e-mail address. We will make every effort to reply to emails within one business day or sooner. We currently do not offer after-hours support.
It’s easy. First, log in and on the “My Profile” tab at the very bottom of the screen you’ll see the button to “Unsubscribe.” We like to hide it because we want you to use our SmartHub tool!
Log in. On the “My Profile” tab select the Update My Printed Bill Settings to make a change.
Log in, and on the “My Profile” tab select Update My Bank Account or Credit Card Information. This is for Stored Accounts only.
Log in. Select “Pay My Bill” or Billing & Payments tab. From this screen select the “Auto Pay Accounts” to Add, Change or Remove Automatic Bill Payments
We will accept electronic payments from checking or savings accounts, Master Card, Visa, American Express and Discover cards, including debit cards.
Always a human. We’re good with however you like to communicate so call, email, or just say yoo-hoo in person (drive-up and lobby available).
A Quick Response | Thoroughness & Expertise | Action & Follow-up