Privacy Policy

Special Notice Regarding Customer Proprietary Network Information (CPNI)

West Central Telephone Association works hard to provide you with the best possible service and service offerings. Our goal is to be the area’s recognized telecommunications leader with a reputation for quality, service excellence and value. As we develop and offer products and services, or improve your existing service offerings, we may use information about your account, which is legally referred to as CPNI, unless you restrict our use in the manner described below.

If you wish to restrict West Central Telephone Association’s use of your information to offer services different from the type of services you currently buy from us, please register your request by calling 218-837-5151. Your decision will not affect our provision of your current services. Your approval or denial regarding CPNI use will remain valid until you revoke or limit the approval or denial. You may do so at anytime.

Under Federal Law, you have the right to, and we have the duty to protect the confidentiality of your telecommunications service information. This information includes the type, technical arrangement, quantity, destination, and amount of use of telecommunications services and related billing for these services. Unless legally compelled to, we will not release CPNI to any outside company. We are proud of our long history of reliable, trustworthy service and we hope you appreciate the steps we take to protect your privacy.

In order to help protect your privacy regarding customer proprietary network information (CPNI), the Federal Communications Commission (FCC) has taken measures to strengthen the rules of providing CPNI to our customers. For West Central Telephone to be in compliance with the FCC rules for CPNI, we require customers to fill out the CPNI form and return it to our office.

According to the FCC rules, we can only discuss account information with the person or persons listed on the account or proven power of attorney. If account information is requested by a customer over the phone and the call is initiated by the customer, that customer will need to provide a previously set personal identification number (PIN) or Passphrase for our customer support specialist to supply the requested information. The PIN or Passphrase cannot be information easily available to someone else, such as the last four digits of your social security number, your mother’s maiden name, your address, etc. If this PIN or Passphrase is not supplied and backup security questions cannot be answered, there are only three ways for the customer to obtain this requested detail:

We can call you back at the telephone number of record.
We can mail the requested information to the address of record.
The customer can come into the office and show a valid photo ID.

As mandated by the FCC, these rules are for the protection of your privacy as they ensure that no one other than the authorized person is receiving account information and making account changes.

Due to the FCC rule revisions, you will also receive a “Notice of Change/Activity” form at the address of record from our office anytime changes are made to your account such as an address change, password change, or forgotten password, etc. The notice will inform you of such change or activity and if this was not made by an authorized person, please contact our office immediately.

Thank you in advance for your assistance in ensuring we are compliant with the FCC rules for your CPNI protection. This procedure will help protect your private information which is very important to us. If you have any questions regarding our procedures for CPNI compliance, please contact our business office at 218-837-5151.